Stepping Up to Management

Description

The Essential skills that every new team leader or Manager needs The course provides the essential knowledge and skills that every New Team Leader or Manager needs for managing people, as well as themselves. It covers the skills for achieving through their team.

Topics included:

• Communication
• Delegation
• Motivation and dealing with difficult situations decisively

Learning outcomes:

• Communicate better with work colleagues
• Delegate more efficiently and effectively
• Motivate and develop your team to continuously improve performance and increased confidence in dealing with difficult situations decisively

Who should attend:

• The course is designed for those who have the responsibility for staff for the first time.  The course is ideally suited to people who are new to the job, are soon to be promoted or as a refresher for those who have been in the role for some time.

Course facilitator:  Charlie Dalton

Charlie has always been interested in training and development and qualified as a teacher of young adults in schools and colleges before moving into corporate training. In 1997 armed with an honours degree in economics, qualifications in teaching and accountancy from KPMG and a MBA Charlie joined the international training consultancy BPP plc as a trainer.

In 2001 he incorporated BPP in Nottingham, UK. He ran the business successfully until leaving to become an independent trainer in 2004. Charlie has facilitated courses for many organisations in New Zealand, Australia, UK, Channel Islands, Czech Republic, China, Hong Kong, India, Mauritius, Mongolia, Malaysia, Zambia, Ghana, South Africa, and the Pacific Islands.

His presentations reflect his own practical experience in running an organisation, together with an in depth knowledge of the subject matter and communication skills built up through years of experience in a training and education environment.

Charlie is passionate about training and aims to make it fun, relevant and to provide great examples from real life situations.