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Dealing with Difficult People

Thursday, 23 May 2024 (9:00 AM - 12:30 PM) (NZST)

Description

The Essential skills that every new team leader or Manager needs

You will increase your skill and knowledge in managing negative behaviour and ultimately increase your effectiveness in handling those difficult and challenging situations.

Topics included:

• Reasons why people are difficult

• Different behaviour styles

• Dealing with conflict

• Giving feedback

• Stress management

Learning outcomes:

Learn techniques and strategies that will allow you to handle difficult conversations and difficult people with skill and confidence

Who should attend:

The course is designed for anyone who has to deal with difficult people or difficult issues.

Course facilitator: Charlie Dalton

Charlie has always been interested in training and development and qualified as a teacher of young adults in schools and colleges before moving into corporate training. In 1997 armed with an honours degree in economics, qualifications in teaching and accountancy from KPMG and a MBA Charlie joined the international training consultancy BPP plc as a trainer.

In 2001 he incorporated BPP in Nottingham, UK. He ran the business successfully until leaving to become an independent trainer in 2004. Charlie has facilitated courses for many organisations in New Zealand, Australia, UK, Channel Islands, Czech Republic, China, Hong Kong, India, Mauritius, Mongolia, Malaysia, Zambia, Ghana, South Africa, and the Pacific Islands.

His presentations reflect his own practical experience in running an organisation, together with an in depth knowledge of the subject matter and communication skills built up through years of experience in a training and education environment.

Charlie is passionate about training and aims to make it fun, relevant and to provide great examples from real life situations.

Thank you for registering for this event.

This event may be cancelled in which case payments will be refunded. Any cancellation and/or changes must be made in writing to events@tauranga.org.nz before 10am the day prior to this event. Registrations not cancelled via email by 10am the day prior to the event will require payment, however substitutions are welcome.